Returns and Cancellations

Cancelling your order prior to delivery

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately.

If you wish to cancel your order, please contact us at evelinasclay@gmail.com as soon as possible. If the order hasn’t left our studio yet we may still cancel your order.

If cancelation of the order can be done by us at our studio (i.e. the order has not yet been handed to our carrier for delivery), we shall cancel the order and send you notification via email, whereby the cancellation will be free of charge and we shall return any payments you may have already paid us regarding the cancelled order.

If cancellation is not possible, the Products will be delivered to you and may be returned in accordance with the procedure set out below. 

The abovementioned cancelation policy does not apply to “custom made orders''.

Returns of damaged goods

If your purchased items are delivered damaged, contact me within 3 business days, via email or on social media. I will not accept any refund requests after 3 business days of when your package was marked delivered.